Terms of Sales

 

Legal Notice

RIVOLI CIE SAS is a simplified joint stock company with a capital of 1000 €

Operating Name: Mado à Paris

Headquarters located at 252 Rue de Rivoli 75001 Paris

RCS Paris 842 887 085

For all requests or information concerning the website www.madoaparis.com, we invite you to contact us by email: mado@madoaparis.com or by phone on +33 (0) 9 54 65 87 02.

 

Article 1: Purpose and application of the general conditions of sale

These general conditions of sale govern all commercial relations between RIVOLI CIE and customers of the website www.madoaparis.com where it is possible to place orders for products delivered to your home or to a relay point.

These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products or Services defined in the online catalog on www.madoaparis.com offered by Mado in Paris, the seller, and ordered and purchased by any person, the customer.

 

Between the RIVOLI CIE Company (under the trade name Mado in Paris) where its registered office is located at 252 Rue de Rivoli 75001 Paris with a Share Capital of € 1,000, registered in the PARIS Trade and Companies Register, under the number SIRET: 842 887 085.

The company can be reached by email by clicking on the contact form accessible via the website's home page in the "Contact us" section or by email at the following address: mado@madoaparis.com or by phone at +33 (0) 9 54 65 87 02.

Hereinafter the "Seller" or the "Company".

Firstly,

And the natural or legal person purchasing the company's products or services offered on the website www.madoaparis.com,

Hereinafter, "the Buyer", or "the Customer"

On the other hand,

The following has been stated and agreed:

The Seller is an editor of Fresh food products intended for consumers, marketed through the website www.madoaparis.com. The list and description of the products and services offered by Mado in Paris can be viewed on the aforementioned site. The general conditions of sale are accessible at any time on the website www.madoaparis.com or on request at the following address: mado@madoaparis.com.

 

Article 2: General provisions

These General Conditions of Sale (CGV) govern the sales of products or services, made through the website www.madoaparis.com, and are an integral part of the Contract between the Buyer and the Seller. They are fully opposable to the Buyer who accepted them before placing an order.

The Seller reserves the right to modify these terms at any time by the publication of a new version on its website. The CGV then applicable are those in force on the date of payment (or of the first payment in case of multiple payments) of the order. These GTCs can be viewed on the Company's website at the following address: www.madoaparis.com in the general conditions of sale section.

The Company also ensures that their acceptance is clear and without reservation by setting up a check box and a validation click during the payment step on the website www.madoaparis.com. The Customer declares to have read all of these General Conditions of Sale, and if applicable the Special Conditions of Sale linked to a product or service, and to accept them without restriction or reservation.

The Customer acknowledges that he has received the necessary advice and information in order to ensure that the offer meets his needs.

The Customer declares to be able to contract legally under French law or to validly represent the natural or legal person for which he undertakes.

Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

 

Article 3: Price

The prices of the products sold through the website www.madoaparis.com are indicated in Euros all taxes included and precisely determined on the pages of descriptions of the Products and on the page of order of the products, and excluding specific shipping costs.

Delivery costs are charged in addition to the price of the products and services purchased. The delivery rates depend on the delivery method chosen (delivery by courier in Paris, home or workplace shipping, Click and Collect or relay point delivery), the geographical area of shipment, the weight and volume of the final package.

For all products shipped outside the European Union and/or DOM-TOM, customs duties or other local taxes or import duties or taxes

 

Article 4: Order taking and confirmation

In accordance with the provisions of article 1127-1 of the Civil Code, the Customer must follow a series of steps to conclude the contract by electronic means in order to be able to carry out his order involving the opening of a customer account by entering a username and a password kept confidential:

 Information on the essential characteristics of the Product

 Choice of Product, if applicable, of its options

 Indication of the Customer's essential contact details (identification, email, address, etc.)

 Choice of billing address

 Choice of delivery address (precise, exact and complete)

 Choice of delivery date (and time for courier delivery)

 Choice of payment method

 Acceptance of these General Conditions of Sale - Verification of the elements of the order and, if necessary, correction of errors. Before confirming, the Buyer has the possibility of checking the details of his order, its price, and correcting any errors, or canceling his order. The confirmation of the order will prevail the formation of this contract.

 

Then follow the instructions for payment, payment for the products, and delivery of the order.

The Customer will receive confirmation by email of payment for the order, as well as an acknowledgment of receipt of the order confirming it.

The customer will have the opportunity during their ordering process to identify any possible errors in data entry and to correct them. The language proposed for the conclusion of the contract is French or English. He can choose the language with which he wishes to navigate on the website.

To modify an order on the website www.madoaparis.com, the customer must contact customer service by writing an email 2 working days before the delivery date by email: mado@madoaparis.com or by phone on 0954658702.

In the event of modification or cancellation of the order, a credit note for the amount corresponding to the order will be sent by email to the customer at the email address provided when ordering. If a product from Mado in Paris has been ordered, we will not be able to refund, only a credit.

The archiving of communications, of the order, of the details of the order, as well as of the invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the civil code. This information can be produced as proof of the contract.

For the delivered products, the delivery will be made to the address indicated by the Customer. For the purpose of order fulfillment, the Customer undertakes to provide truthful identification information. These elements must be exact, complete and precise (in particular the building, the floor or a code in particular) to allow delivery in the best conditions. The Seller reserves the right to refuse the order, for example for any abnormal request made in bad faith or for any legitimate reason.

                            

Article 5: Products and services

The essential characteristics of the products, services and their respective prices are made available to the buyer on the site www.madoaparis.com, as well as, where applicable, the method of using the product. In accordance with article L112-1 of the Consumer Code, the consumer is informed, by way of marking, labeling, display or by any other appropriate process, of the prices and special conditions of sale and execution of the services before any conclusion of the sales contract. In all cases, the total amount due by the Buyer is indicated on the order confirmation page. The selling price of the product is that in force indicated on the day of the order, it does not include the shipping costs invoiced in addition. These possible costs are indicated to the Buyer during the sales process, and in any event at the time of confirmation of the order. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order. When the products or services are not executed immediately, clear information is given on the product presentation page as to the delivery dates of the products or services. The customer certifies having received a detail of the delivery costs as well as the methods of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the seller, his postal, telephone and electronic contact details, and to its activities in the context of this sale. The Seller undertakes to fulfill the Customer's order within the limits of the stocks of Products available only. Otherwise, the Seller informs the Customer of this by telephone or email; if the order has been placed, and failing agreement with the Customer on a new delivery date, the Seller reimburses the customer.

The contractual information is presented in detail and in French. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the Products offer and their prices is specified on the Mado website in Paris. Unless otherwise specified, the rights granted hereunder are only granted to the natural person signing the order (or the person holding the email address provided).

 

 

Article 6: Compliance

In accordance with article L.411-1 of the Consumer Code, the products and services offered for sale through these GTC meet the requirements in force relating to the safety and health of people, the loyalty of commercial transactions and consumer protection. Independently of any commercial guarantee, the Seller remains liable for conformity defects and hidden defects in the product.

In accordance with article L.217-4, the seller delivers a product that complies with the contract and responds to any lack of conformity existing upon delivery. It also responds to defects in conformity resulting from packaging and production when the latter has been charged to it by the contract or has been carried out under its responsibility.

In accordance with the legal provisions regarding compliance and hidden defects (art. 1641 c. Civ.), The Seller refunds or exchanges defective products or products that do not correspond to the order. Reimbursement can be requested as follows:

Contact us by email at: mado@madoaparis.com

 

Article 7: Delivery terms

Mado in Paris dispatches the products present on the website www.madoaparis.com at home in mainland France and Monaco to the delivery address which was indicated when ordering and within the time indicated via the provider chronofood for the products fresh and perishable.

Delivery will be made to the address indicated by the Customer. For the purpose of order fulfillment, the Customer undertakes to provide truthful identification information. These elements must be exact, complete and precise (in particular the building, the floor or a door code) to allow delivery in the best conditions. The seller may be refused delivery if the information is questionable or incorrect. If the courier is unable to contact the customer or deliver the products due to lack of information or false information communicated, the latter cannot claim reimbursement of delivery costs. Mado in Paris is not responsible for a return to a false or incomplete address. Mado à Paris reserves the right to use the telephone number entered in the order to complete the delivery information if it turns out to be incomplete.

Orders indicating a PO box address cannot be taken into account or processed.

When confirming the order, the customer must choose his delivery method. The customer will be asked for the desired delivery day for all modes of transport. Mado in Paris will make every effort to deliver the day and the time slot requested by the customer. Mado à Paris reserves the right to modify the delivery day and time for logistical reasons while informing the customer beforehand via the contact details that the customer will have informed when ordering. In the event of delay in shipment, Mado in Paris undertakes to inform the customer via the contact details that the customer will have informed when ordering. If the delivery has been validated by courier, Mado in Paris will ask to choose a theoretical slot of two hours. The courier reserves the right in the event of force majeure, strikes, exceptional days (public holidays, Christmas, New Year's Day) to deliver in an exceptional manner within a 3-hour slot before or after the time chosen by the customer. The customer will then be contacted by telephone.

Working days of our Parisian Mado laboratory in Paris: from Wednesday to Sunday inclusive.

Working days for carriers: Wednesday to Saturday, excluding holidays.

The delivery times displayed on the website do not take into account the time required to prepare the order.

In the absence of the recipient to receive the products during delivery, the carrier will deposit a calling card to re-schedule a second and last delivery as far as access to the mailbox is possible. If the delivery has been validated by the customer by courier in Paris and the Customer is absent to receive the products, they will be returned to the departure shop. Mado in Paris will contact the Customer via his contact details left when ordering. Mado à Paris cannot therefore be held liable in these cases for the delay in delivery and the potential deterioration of the fresh products which the package may contain.

In the event of late delivery due to the carrier or the Seller, the Customer has the possibility of terminating the contract under the terms and conditions defined in Article L 216-2 of the Consumer Code. The Seller then reimburses the product and the “outward” costs under the conditions of the provisions of articles L216-3 and L241-4 of the Consumer Code. The Seller provides a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email in order to follow up on the order.

The Seller recalls that when the Customer physically hangs possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the product delivered. The Customer agrees to report any problems or information concerning its delivery within 12 hours with proofs (photos) to be delivered again or to benefit from a credit for a next order. Mado in Paris will not reimburse the client but a solution will be offered to him.

 

Article 8: Availability and presentation

In case of unavailability of a product for a period greater than 5 working days, you will be immediately notified of the foreseeable delivery times and the order of this article may be canceled on request. The Customer may then request a credit for the amount of the article or its full refund and the cancellation of the order.

 

Article 9: Payment

Payment is due immediately upon order, including for pre-order products. The Customer can pay by payment card only (Mastercard, Visa, American Express or Maestro). Cards issued by banks domiciled outside France may undergo a percentage increase on the total amount of the order. Secure online payment by credit card is made by our payment provider Stripe.

The information transmitted is encrypted in the rules of the art and cannot be read during transport over the network. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his bank information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately automatically resolved and the order canceled.

 

Article 10: withdrawal period

In accordance with the provisions of article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order. The right of withdrawal can be exercised by contacting Mado in Paris in the following manner by email to the following address: mado@madoaparis.com.

We inform Customers that in accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for:

Supply of goods made according to the consumer's specifications or clearly personalized such as personalized Mados, personalized compositions made by the customer, custom-made pastries

 Supply of goods likely to deteriorate or expire quickly such as madeleines, cakes, cookies, marshmallow, jams, spreads, ice cream, sorbets

Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

Supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles;

In the event of exercise of the right of withdrawal within the above-mentioned period, the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remaining the responsibility of the Customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.); if possible, they must be accompanied by a copy of the proof of purchase. In accordance with legal provisions, you will find below the standard withdrawal form to be sent to us at the following postal address: Mado in Paris 252 Rue de Rivoli 75001 Paris or by email at mado@madoaparis.com.

Withdrawal form:

For the attention of Mado in Paris, mado@madoaparis.com, 252 Rue de Rivoli 75001 Paris:

- Hereby, I / We (*) notify you / notify (*) my / our (*) withdrawal from the contract relating to the sale of the following product (s):

- ordered on (*) / received on (*),

- Client name,

- Order number

- Customer address,

- Signature of the Client if this form is sent in paper format

(*) Delete the unnecessary mention

We will reimburse within 14 days of receipt by Mado in Paris of the products returned by the customer while respecting the conditions of this article.

 

Article 11: Guarantees, claims and reimbursement

In accordance with the law, the Seller assumes the guarantees of conformity and relating to hidden defects in the products. Mado à Paris guarantees the customer that the products are produced and packaged according to strict rules, and stored in accordance with the standards in force in France.

We inform on the website of the optimum storage conditions and the expiry date. If these are not respected by the customer, Mado in Paris cannot extend its warranty on its products.

The Customer must ensure the conformity of the order upon delivery. Any complaint will be valid only if it has been made within 48 hours of receipt, taking into account the perishable nature of the products.

The Seller reimburses the buyer or exchanges products which are apparently defective or do not correspond to the order placed. The reimbursement request must be made as follows by making the request:

By post, at the address below:

Mado in Paris RIVOLI CIE

252 Rue de Rivoli

75001 Paris

By e-mail to the following address: mado@madoaparis.com

 

 

Article 12: Complaints and mediation

If necessary, the Purchaser may submit any complaint by contacting the company using the following contact details by email to mado@madoaparis.com or by phone on 09 54 65 87 02.

In accordance with the provisions of art. L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he can have recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.

In the event of failure to submit a claim to the Seller's customer service, or in the absence of a response within two months, the consumer may submit the dispute to a mediator who will attempt to bring the parties together independently to obtain an amicable solution.

 

 

Article 13: termination of the contract

The order can be resolved by the buyer by registered letter with request for acknowledgment of receipt in the following cases:

Delivery of a product not conforming to the characteristics of the order

Delivery exceeding the deadline set when ordering or, failing that, within thirty days of payment

Unjustified price increase or modification of the product.

In these cases, the buyer can demand the refund of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.

 

Article 14: Intellectual property rights

The Mado in Paris brand, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of Mado in Paris. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

 

 

Article 15: Force majeure

The execution of the seller's obligations hereunder is suspended in the event of a fortuitous event or force majeure which would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.

Article 17: Nullity and modification of the contract

If one of the stipulations of this contract is canceled, this nullity would not result in the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written and signed agreement of the parties.

 

Article 16: Protection of personal data

In accordance with Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Seller sets up a processing of personal data which has for finality the sale and delivery of products and services defined in this contract. The Purchaser is informed of the following: the identity and contact details of the controller who can be contacted by email at mado@madoaparis.com.

 The duration of data storage: the time of commercial prescription

 

 The data subject has the right to ask the data controller for access to personal data, rectification or deletion thereof, or a limitation of the processing relating to the data subject, or the right to object the processing and the right to data portability. The data subject has the right to lodge a complaint with a supervisory authority. The information requested during the order is necessary for the establishment of the invoice (legal obligation) and the delivery of the goods ordered, otherwise the order may not be placed. No automated decision or profiling is implemented through the ordering process. To exercise this right and obtain communication of information, the customer can contact Mado in Paris at the following address: mado@madoaparis.com.

Requests are processed within a maximum of one month.

 

Article 19: Applicable law and clauses

All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations which are referred to therein, will be subject to French law. The commercial court of Paris will be the only competent for any litigation or different concerning them.

The nullity of a contractual clause does not invalidate these general conditions of sale.